In short
We sell software licenses that are delivered immediately, so the rules are not the same as for a store selling physical goods. They are set by European Union and Spanish consumer law, and this policy follows that law.
There are three situations: you have changed your mind (section 2), the key or the Software did not work as it should when it was delivered or ASPI MENU is not compatible with your PC (section 3), or there was a problem with the payment (sections 6, 7 and 8). Section 4 explains the cases that do not give rise to a refund. Nothing in this policy reduces your statutory rights: if any sentence were to conflict with the law, the law prevails.
Changing your mind: the right of withdrawal
The law gives consumers a 14-day right of withdrawal for distance purchases. For digital content delivered immediately, that right ends when delivery begins, provided that you have expressly requested immediate delivery and acknowledged that you lose the right (Article 103(m) of the TRLGDCU, the Spanish consolidated text of the General Law for the Defense of Consumers and Users).
That is what happens on our payment page: before paying, you tick a box by which you request immediate delivery and acknowledge that you lose the right of withdrawal, and we confirm this in your order email. Therefore, once the key has been delivered, there is no refund for a change of mind. It makes no difference if you have not redeemed it: delivery has already taken place.
If your order was never delivered, or if you did not give that consent, your 14-day right remains intact: contact us within 14 days of the purchase with your order number and a clear statement that you are withdrawing from the contract, and we will refund your money within 14 days, using the same payment method wherever possible.
If it does not work or is not compatible with your PC
Separately from section 2, and even if you have lost the right of withdrawal, you always have the legal guarantee of conformity for digital content. If the delivered key does not work, cannot be redeemed or the Software does not match its description at the time of delivery, you are entitled to:
- first, have us fix it or give you a replacement key, free of charge and within a reasonable time;
- if we cannot do so within a reasonable time, a proportionate price reduction or a full refund.
In addition, if ASPI MENU is not compatible with your PC, meaning it cannot be made to work on your computer even after following support’s instructions, we refund you: you get the full price back and the key is revoked (it stops working).
To make a claim, open a ticket on Discord with your order number, your username and an explanation of the problem; screenshots and error messages help a lot. We will check it with you before deciding. Before contacting us, please read section 4.
What does not entitle you to a refund
The following cases are not product defects and do not entitle you to a refund:
- ASPI MENU temporarily not working after delivery because of an update to the game, to FiveM, to its anti-cheat or to the Software itself (Terms, section 15): you will need to wait for the update;
- a feature being changed or removed in an update after your purchase;
- being penalized or banned in the game, on FiveM or on a server;
- problems with other programs, including antivirus software, that are solved by following support’s instructions (if they are not solved and ASPI MENU cannot be made to work on your PC, that is an incompatibility: section 3);
- changing your mind after delivery (section 2), choosing the wrong plan, or losing or sharing the key;
- blacklisting, suspension or closure of your account for breaching the Terms, including where you are excluded from using ASPI MENU (Terms, sections 4, 7 and 8);
- keys bought outside the official store: any refund, where applicable, must be requested from whoever sold you the key (if it was a reseller, from that reseller).
You are, however, entitled to a replacement key or a refund if the key did not work or the Software did not match its description when it was delivered to you, and to a refund if ASPI MENU is not compatible with your PC (section 3).
Reseller program
- Access payment: if we reject your application, we refund the full amount. If we approve it, the full amount goes into your reseller balance for buying keys and is not refunded as money, except in the case provided for in the Terms where we withdraw your access (section 13).
- Balance top-ups: if you have not spent a top-up, you can ask us to refund it within 14 days of making it. We refund it using the same payment method where technically possible (for cryptocurrencies, to the wallet you specify, less unavoidable network fees).
- Keys bought as a reseller: they are delivered immediately and are not refundable, unless they do not work (section 3).
Cryptocurrency payments
Cryptocurrency transactions are irreversible, so they have their own rules:
- Wrong address: if you send funds to an address other than the one shown on your payment invoice, they do not reach us and we have no technical means of recovering them. Always copy the address exactly as it appears.
- Incorrect amount: if you send an amount different from the one on the invoice, the payment may not be confirmed automatically. Contact us: if we find the transaction in our payment processor’s records, we will complete the order (if enough was received) or refund what arrived, deducting only the fees charged by the network and the processor. We cannot refund what we never received.
- Late payment: if you started paying before the order expired and the payment is confirmed within the following 24 hours, we deliver the order automatically. Otherwise, we match it manually and either deliver the order or refund your money: open a ticket with the transaction hash.
PayPal payments
PayPal payments are processed through Stripe: when you pay, we take you to PayPal to confirm it and, once you’re back, your order updates on its own. If you’re entitled to a refund, we send it back the same way, to your PayPal account.
Chargebacks and disputes
If you think a charge is incorrect or you did not authorize it, contact us on Discord before opening a dispute with your bank or with PayPal: we resolve genuine problems faster than any dispute, and this policy gives you more ways to get a refund than a chargeback does.
We contest unfounded chargebacks and disputes, for example those concerning an order that our records show was delivered and used, with the evidence we keep, and they lead to the blacklisting of the key and of the account that redeemed it (Terms, sections 8 and 11). This never limits your right to dispute charges you genuinely did not authorize, nor does it affect your legal guarantee (section 3).
How to request a refund
Open a ticket on our Discord server (discord.gg/aspimenu) and give your order number (AM-…), the email address used for the purchase, your username if you have an account, and what happened. If something is not working, add screenshots or error messages.
We reply as soon as possible, usually within a few hours and always within a few days. Approved refunds are made within 14 days at the latest, using the original payment method wherever technically possible; for cryptocurrencies, to the wallet you specify.
When a key is refunded (including for incompatibility), that key and any license it activated are revoked and can no longer be used.